Bet Mart 365 FAQ —
All your questions answered here

No. Under Bet Mart 365's rules, each person may only hold one account. If multiple accounts are detected, they may be permanently suspended and any balance may be forfeited. Please stick to one account for fair and responsible gaming.

Yes. After registration, Bet Mart 365 will send a one-time OTP to your mobile number or email to complete initial verification. Full KYC verification (national ID or passport) is required before making withdrawals. This is done to keep your account secure.

To change certain details such as your name or date of birth after registration, you will need to contact the support team. Your email address and mobile number can be updated from your profile settings, though verification will be required. Your password can be changed at any time from the security settings.

You can deposit at Bet Mart 365 via bKash, Nagad, Rocket, Upay, and direct bank transfer. Mobile banking methods are the fastest — funds are typically credited to your account within minutes.

The minimum deposit at Bet Mart 365 is BDT 500. This limit is set with Bangladeshi players in mind so everyone can get started easily. Maximum deposit limits may vary depending on the payment method.

Deposits at Bet Mart 365 are processed instantly in most cases. Mobile banking may take up to 5-10 minutes, while bank transfers can take 1-3 business days. If your deposit is pending for more than 30 minutes, please contact support.

Withdrawal requests from Bet Mart 365 are typically processed within 24 hours. Mobile banking methods (bKash, Nagad) may take up to 12 hours, while bank transfers can take 1–3 business days. Verified accounts are processed faster.

The minimum withdrawal amount at Bet Mart 365 is BDT 1,000. KYC verification must be completed and all bonus wagering requirements must be met before withdrawing. Withdrawal requests that do not meet these conditions may be declined.

If your withdrawal is declined, first make sure your KYC verification is complete and all bonus terms have been met. If the issue continues, contact Bet Mart 365's 24/7 live chat support — each case is reviewed individually.

Wagering requirements mean you must place bets a set number of times before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 30,000 in bets. Requirements vary by offer — check the specific terms on each promotion for details.

Bet Mart 365's cashback offer returns a portion of your losses within a specified period. Cashback is usually calculated on a weekly or monthly basis and is credited to your account automatically. Visit the Promotions page for current details.

Bet Mart 365 offers betting on 30+ sports, including cricket, football, tennis, badminton, and kabaddi. All major tournaments are covered — Bangladesh national team matches, IPL, BPL, Premier League, and more. Both live betting and pre-match betting are available.

Yes! Bet Mart 365 regularly offers free spins as part of slots promotions. Free spin packages are available during new game launches, on special occasions, and exclusively for VIP members. Winnings from free spins can be withdrawn once the applicable conditions are met.

Absolutely. The Bet Mart 365 Live Casino is fully mobile-optimized. You can play live baccarat, blackjack, roulette, and Andar Bahar on both the Android and iOS apps as well as your mobile browser. A stable internet connection will give you the smoothest experience.

The Bet Mart 365 app is available directly from our download page. Android users can download and install the APK file, while iOS users can find it on the App Store. If it's not available on the Play Store, download it from our official page.

If you're having login issues on the app, start by checking your internet connection. Make sure the app is up to date, then clear the cache and try again. If you've forgotten your password, use the "Reset Password" option. If the problem persists, try logging in via a mobile browser or contact our support team.

Yes. Bet Mart 365 is fully responsive — you get the complete experience on any smartphone browser, including Chrome, Firefox, and Safari. The dedicated app also offers extras like push notifications, faster loading, and biometric login.

Bet Mart 365 is strictly for users aged 18 and above. Registration and gaming by minors is strictly prohibited. Age is verified through KYC checks. Parents and guardians are encouraged to enable parental controls on their devices.

Yes. Bet Mart 365 takes responsible gaming seriously. You can self-exclude your account for a set period — anywhere from 1 day to permanently. You can also set your own deposit and betting limits. Contact support and they will be happy to assist.

Gaming addiction is a serious issue. Bet Mart 365 always encourages responsible gaming. If you feel you have a problem, please read our Responsible Gaming page and contact the Kaan Pete Roi helpline (01779-554391) for expert support.